“38% of respondents said they had made their purchase due to the chat session itself”
That’s the point. Some people may say that live chats are annoying (especially if they pop-up automatically), but they really work.
You know, it’s like when you were a child, your parents were trying to make you eat a cereal that you didn’t want to eat :D Cereal here is a live chat. Some find it annoying, but it really helps.
BTW, I had some experience working with a Chinese audience, and Chinese consumers can’t even imagine a website without a live chat feature. Just look at any commercial Chinese website – if there will be only one live chat window, then you’re lucky. In most cases, there are several of them. On a single website. Several live chats. That’s right.
We also use a live chat, and once we decided to disable pop-ups. It was a disaster :D The number of contacts with visitors decreased by 12 times! We published a case study if you are interested.
You can find it here – http:///blog/the-terrific-fail-case-study-how-we-lost-92-of-chat-
. Not trying to spam you, just think that it may be a good addition to your awesome post.
Interstate Auto Auction is an auto auction open to the public located in Salem, NH. Our public car auctions sell vehicles from dealer trade-ins, repossessions, lease ends, donated cars and more. At Interstate Auto Auction we want you to buy with confidence. You can TEST DRIVE any of the vehicles before the auction!! Feel Free to review our cars online . We also encourage you to read our about us page and our very helpful and transparent FREQUENTLY ASKED QUESTIONS GUIDE which answers over 20 questions that you may have about how we operate.